Privacy policy
Last Updated: March 2024.
Slice Mobile Privacy Policy
- Introduction
Slice Mobile respects your privacy and is committed to protecting your personal data. This privacy policy aims to inform you about:
- How we collect and use your personal data that you may provide us when you enquire, purchase, or use any of our products or services including accessing contents of this website and the Slice Mobile App, signing up to our communications or taking part in our surveys or competitions.
- The legal principles and lawful basis on how we collect and process your data and
- Your rights regarding your personal data.
This privacy policy is provided in a layered format for your convenience of choosing the specific areas you are particularly interested in. Alternatively, you can find a summary here.
- About us
We, Slice Mobile UK Limited, operate in the UK with our registered office in 11 Slingsby Place, London, WC2E 9AB. We provide electronic communication services including calls, texts, and data to customers.
- Information We Collect and How We Collect it
We may collect, use, store and transfer different kinds of personal data which may be categorised as below:
- Identity Data including your name and any identity documents
- Contact Data including your email address and/or Apple/Google ID, phone number, billing address
- Financial and Billing Data including your payment card details
- Technical Data including your IP address and social media content
- Profile Data including your username and password, purchases made by you
- Usage Data including information on how you use our website, App, products and services, call data records which include traffic data and location data
- Marketing and Communications Data including your marketing and communication preferences
- Customer Care Data including records from your contact with our customer services team, feedback to us, survey responses.
We may collect data directly from you, such as during account creation, purchasing or using our products/services, or through feedback you've provided, including conversations with our customer services team. Or we may collect the data indirectly, such as through cookies or IP addresses, our payment provider, social media listening, marketing campaigns, community engagement or device information.
- How We Use Your Information
We use your personal data for the following purposes:
- To provide you with our products and services
- For example to fulfil your order, to arrange payment, to provide service messages, to enable roaming, to deliver rewards
- To improve our services and manage our networks
- For example, to help manage our relationship with you, develop new products and services, and use analytics to provide the service.
- For marketing and tailoring our services to you
- For example, to run effective campaigns, promotions, and offers, personalising your experience, and for community engagement.
- Fraud Prevention and Security
- For example to detect fraud and cyber risk
We will use and process your data in compliance with data protection laws and regulations. We will process your data for our legitimate business interests (such as improving the services and ensuring security), but in some instances we will rely on your consent (such as marketing).
- Data Retention
We will retain your personal data only for as long as necessary to fulfil its intended purpose, including meeting any legal requirements.You can obtain a copy of our Data Retention Policy by contacting our customer service team at [email protected].
- Data Sharing and Disclosure
We may share data with our third party partners and suppliers, and also companies within the Slice Mobile group of companies and Slice Mobile Affiliates, in order to be able to provide products and services to our customers in the ways described below: -
- Payment processing
- Cloud hosting and other technology infrastructure services
- Order fulfilment
- Network access
- Fraud management
- Customer service and incident management
- Customer community engagement
We may also share data with regulators, law enforcement agencies, courts, and emergency services when requested.
| How we use customers’ personal information | What personal information we use | Legal Basis |
|---|---|---|
| Register you as a new customer and to assist with sign-up, installation and number porting. | ID Data, Contact Data | Contract and any legal obligations |
| To facilitate and personalise your customer experience online and in app | Identity Data, Contact Data, Profile Data, Usage Data, Cookies Data | Legitimate business interest. Contract. Consent (for cookies data). |
| To manage and process your customer payments | ID Data, Contact Data, Financial and Billing Data | Contract and Legitimate Interest |
| To supply products and services to you, to manage our relationship with you and administer your account | ID Data, Contact Data, Profile Data, Usage Data, Marketing and Communications Data, Customer Care Data | Contract, Legitimate Interest and Legal Obligation |
| To market products and services, and to facilitate customer participation in our marketing campaigns. | ID Data, Contact Data, Marketing and Communications Data, Profile Data | Consent for new customers and Legitimate Interest |
| To display personalised messages, assist in identifying our customers, and provide recommendations about goods and services. | ID Data, Contact Data, Technical Data, Usage Data, Profile Data | Legitimate business interest |
| To participate in competitions and to take surveys | ID Data, Contact Data, Profile Data, Usage Data Marketing and Communications Data | Contract and Legitimate Interest |
| The use of data analytics to improve our website and app, our products and services and to improve our marketing and the customer experience | Technical Data, Usage Data | Legitimate Interest |
- In case we choose to sell, transfer or merge parts of our business, the new owners may use your personal data in the same way as set out in this privacy policy. Where applicable, we require all external third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
- International Transfers
We transfer personal data to some of our service providers who are based outside the European Economic Area (EEA). Specifically, Slice Mobile uses a technical services provider based in India. This constitutes processing of your personal data outside the EEA. Whenever we transfer your personal data out of the EEA, we ensure that a high degree of protection is afforded to it by following various safeguarding measures so that there is no detriment to you. We take steps to ensure your privacy rights are at least as compliant with the requirements of EU law, including requiring appropriate security measures from such third parties, set out in a contract between us, to protect your personal data. We use specific clauses, prescribed by Data Regulations including EU and UK GDPR, in the contracts with our service providers which give personal data the same protection it has in Europe.
- Your Rights
Subject to certain conditions under data protection laws where applicable, you have the following rights in relation to your personal data:
- Right to obtain information about your processed data and right to have access to your personal data.
- Right to correct your personal data – this enables you to correct any incomplete or inaccurate data we hold about you, though we may need to verify the accuracy of the new data you provide to us.
- Right to ask us to delete your personal data.
- Right to object to and/or revoke your consent to the processing of your personal data.
- Right to ask us to suspend the processing of your personal data.
- Right to transfer your personal data - this enables you to ask us to transfer your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note - however, that this right only applies to automated information for which you initially provided consent to be used to perform the contract with you.
- To exercise any of the rights set out above, please send your request to [email protected] and we shall respond, in accordance to the regulations, within the stipulated time frame. Despite our best efforts, if any of your concerns remain unresolved, you may report them to, Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Telephone: 0303 123 1113 Fax:01625 524510 https://ico.org.uk/global/contact-us/. We kindly request the opportunity to address your concerns internally before resorting to involving the supervisory authority. Please reach out to us initially if you encounter any issues.
Cost for Data Access - You are normally not required to pay any fees to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if we find your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you - We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information, if required, in relation to your request to expedite our response.
Time limit to respond - According to GDPR, all legitimate requests are required to be completed within one month. However, if your request is particularly complex or you have made several requests it may exceed the said period. In this case, we shall notify you and keep you updated.
- Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those staff members or other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a strict duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable supervisory authority of a breach where we are legally required to do so.
Please see our Security Policy for further details.
- Cookies
We use cookies on our website to help us understand customer behaviour and improve the service for our customers. Please see our Cookie Policy for further details.
- Changes to this Policy
We update our privacy policy, from time to time, to reflect the changes in data protection laws and we will email you to let you know. Historic versions are archived here
- Contact Us
You may email the Customer Services Department at [email protected].